www.pcameditech.com
|
|
TrainingThe Importance of TrainingThe process of efficiently and effectively using Dragon NaturallySpeaking is different than virtually any other type of software. Learning how to use software is usually a one-way street between the user and software. After installation the user starts working with the program and develops an understanding of how to use it. They might even get formal training on the product to help them along. However, as well as they use it, the software doesn't learn anything from the user. This is what makes Dragon NaturallySpeaking different. The out-of-the-box Dragon NaturallySpeaking experience can be satisfying. Recognition accuracy percentages can climb to the mid 90’s. Unfortunately, after that initial satisfaction, users typically become frustrated by misrecognitions happening frequently and repeatedly. The user understanding how they need to speak to the software and Dragon learning from the user what is being spoken can overcome these problems. The latter is accomplished by “telling” Dragon that it has made a mistake. This is done via the processes provided through the program’s interface. During user training, particularly in the first session, we focus on this process. It is our experience that when this issue is not addressed, 4 out of 5 users stop using the software within a short period of time. Conversely, when properly trained, 4 out of 5 users will have long-term satisfaction with the software. In addition to this feedback loop between Dragon and the user, there are many more beneficial features Dragon provides. These all relate to gaining higher accuracy and productivity. We get users beyond the baseline level of happiness they experience from the initial training to an even higher level by teaching them these advanced techniques. They then become even more committed to becoming proficient. The Training EnvironmentThere is a lot of interaction between a trainer and trainee. Because of this the optimum training experience for users comes from one-on-one sessions with a trainer. Training in large groups directly with the software is impractical. Besides the fact that people learn at different speeds and are sensitive to appearing less technically savvy then their peers, they will be speaking all at once which creates one large Tower of Babel. Large groups can be given an overview of the software through a traditional presentation. But like trying to ride a bicycle, you have to actually practice doing it to become proficient.We believe that if a user commits to training we will be able to teach them how to effectively use the software. Some users may require more training particularly if they want to further customize their environment. Obviously, additional training can be obtained.
|
|
| 2005 - 2008 Peter Cohen Associates |