Support

Short Term / Long Term Care

Quality support, especially during the initial implementation, is vital since providers need to have a positive experience right from the start.  Many of the short term issues that could possibly occur will be anticipated before starting because of PCA's experience and our communication with MEDITECH's implementation team regarding your site.  Each installation is unique, and challenges may occur.  Here again, our communication channels to MEDITECH should bring about a quick resolution.

For long-term technical support PCA provides the traditional avenues of telephone and email.  Additionally, remote access with appropriate controls is available upon authorization.  Support will also include a password protected web site that will contain information about your speech recognition implementation.

Rates will be provided on PCA quotes with sites providing two points of contact.  The nature of speech recognition support does not usually require 24/7 capacity. However, contracts with that availability are available on request.