Customization

Gaining Productivity Through High Accuracy

While the base speech recognition engine is quite good it provides tools for us to improve accuracy for your organization.  Again, this leads back to making sure the user has the best "out of box" experience ensuring acceptance of the technology.  Customization comes in many forms.  For example, PCA will take data specific to your organization, such as staff names, and deliver this back as a supplement to the user voice profiles.  We call this PCA SAVE™ Customer Edition and it will show up on PCA implementation quotes.  Also, PCA enhances the base medical vocabularies with our own medical specialty vocabularies that have been developed over many years of collecting previously dictated material.  PCA's collection of vocabularies is called PCA SAVE™  and they too will appear on PCA quotes.  Furthermore, still more specific information can be provided to a specific user's voice profile by analyzing their own previously dictated reports.  As part of training PCA will educate either the users or the trainers on how to perform this task.

Gaining Efficiency Through Spoken Commands

Spoken commands come in two styles.  One is dictation or text shortcuts and the other is command-and-control.  Many MEDITECH users already understand the concept of dictation shortcuts.  In MEDITECH they are called "canned text".  Speech recognition is a wonderful way of issuing dictation shortcuts for a variety of reasons.  First, users don't have to stop dictating to press keys or click the mouse when they want to issue the shortcut.  Second, because shortcuts don't rely on mnemonics users can easily remember hundreds of them.  When users want their text for a normal review of systems they will simply say "review of systems normal".

The second kind of spoken command is one that initiates command and control events.  In the different versions of MEDITECH command and control spoken commands are available to navigate through screens, dialog boxes, data fields, and text boxes.  These shortcuts expedite the data entry process by filling in the necessary information in required fields and then racing through the prefilled ones.  For example, in a Magic screen suppose a doctor needs to do an office note.  To do this manually via keyboard and/or mouse it might take as long as 20 seconds or more.  Initiating this process by voice can reduce this time by 90 percent!  Multiply just this one shortcut times the number of reports done during the day times the number of providers and the savings become obvious.  PCA's developed package of spoken commands is called PCA MEDIMACS™ and it appear as a line item in PCA quotes.  All aspects of PCA MEDIMACS can be modified down to the provider level.